Daman Online Games Refund and Cancellation Policy | Secure Transactions

🎮 Introduction

At Daman Online Games, we aim to provide a fair, transparent, and secure gaming environment for all users. We understand that there may be instances where players require refunds or need to cancel transactions. This policy explains the conditions under which refunds and cancellations may be processed, ensuring a smooth and hassle-free experience. By using Daman Online Games, you agree to abide by this policy.

1️⃣ Refund Policy

1.1 Non-Refundable Transactions

Certain transactions cannot be refunded under any circumstances. These include:

✔ Completed Deposits – Once funds are added to your Daman Online Games account, they cannot be withdrawn or refunded.
✔ Wagered Amounts – Any funds that have been used for placing bets or playing games are non-refundable.
✔ Bonus Credits – Any promotional credits or bonuses used in games cannot be reclaimed.
✔ Expired Refund Requests – Refund requests beyond 7 days from the transaction date will not be considered.

1.2 Refund Eligibility

Refunds may be granted in the following circumstances:

✔ Duplicate Transactions – If you are charged multiple times for the same deposit, the extra charge will be returned.
✔ Failed Deposits – If your payment is deducted but not credited to your Daman Online Games account, a refund will be processed after verification.
✔ Unauthorized Transactions – If unauthorized transactions occur on your account, we will investigate and issue refunds where applicable.
✔ Technical Malfunctions – If a system or transaction error prevents your deposit from being credited, we will resolve the issue or provide a refund.

1.3 Requesting a Refund

To apply for a refund, follow these steps:

✔ Contact Customer Support via live chat, email, or phone.
✔ Provide necessary transaction details, including username, transaction ID, and issue description.
✔ Submit supporting documents (e.g., payment receipts or bank statements).
✔ Refund requests are reviewed within 3–5 business days.
✔ Approved refunds will be returned to the original payment method within 5–7 business days.

2️⃣ Cancellation Policy

2.1 Canceling Deposits

✔ Deposits cannot be reversed once credited to your Daman Online Games account.
✔ Ensure you double-check payment details before proceeding with any transaction.

2.2 Canceling Withdrawals

✔ Pending Withdrawals – Withdrawals can be canceled only if they have not yet been processed.
✔ Processed Withdrawals – Once a withdrawal is completed, it cannot be reversed.
✔ Delayed Withdrawals – Withdrawals may experience delays if your identity verification is incomplete.
✔ Automatic Cancellations – Withdrawals not processed within 7 days due to incomplete verification may be canceled automatically.

2.3 Handling Failed Transactions

✔ If a payment transaction fails due to technical issues, the amount will be refunded or re-credited to your account.
✔ If a game crashes during a bet, our team will review the issue and make necessary adjustments.

3️⃣ Dispute Resolution

3.1 Reporting a Dispute

✔ If you believe a refund or cancellation request was incorrectly denied, you may file a dispute by contacting our customer support team.

3.2 Timeframe for Disputes

✔ Disputes must be raised within 7 days of the original transaction.

3.3 Investigation Process

✔ Our team will review disputes thoroughly and provide a resolution within 10 business days. If further time is required, we will notify you.

3.4 Final Decision

✔ Decisions made by Daman Online Games regarding disputes are final and binding.

3.5 Escalation to Authorities

✔ If an issue remains unresolved, players may contact gaming regulatory authorities for further assistance.

4️⃣ Best Practices for Smooth Transactions

To minimize transaction issues, follow these best practices:

✔ Verify Payment Details – Ensure accuracy before making transactions.
✔ Complete Account Verification – Submit valid documents to avoid withdrawal delays.
✔ Understand Bonus Terms – Read the wagering requirements before accepting promotional offers.
✔ Report Issues Early – If a transaction issue arises, contact support immediately.
✔ Secure Your Account – Use strong passwords and enable two-factor authentication where available.

5️⃣ Technical Issues & Refund Handling

5.1 Game Interruptions

✔ If a game session is disrupted due to technical faults, we may void bets and issue refunds if necessary.

5.2 Scheduled Maintenance

✔ Refunds will not be provided for downtime caused by scheduled maintenance. Users will be informed in advance about scheduled updates.

5.3 Payment Processing Errors

✔ If a deposit or withdrawal fails due to a payment gateway issue, we will investigate and process a refund or credit accordingly.

5.4 System-Wide Malfunctions

✔ If a major platform malfunction affects multiple users, transactions will be reviewed and appropriate adjustments will be made.

📞 Contact Daman Online Games for Assistance

For any refund, cancellation, or dispute-related concerns, our support team is available 24/7:

✔ Email: [email protected]
✔ Live Chat: Available anytime on our website and app

✅ Acknowledgment

By using Daman Online Games, you confirm that you understand and accept this Refund and Cancellation Policy. If you have any questions, feel free to contact our support team. We are committed to ensuring a safe, fair, and enjoyable gaming experience for all users.

🎰 Enjoy secure and responsible gaming with Daman Online Games! 🔒